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When you call us for a quote, it helps to provide as much information as possible. The better we understand the details of your situation, the easier it is for us to give you an accurate price quote.

Here are some things you might want to explain when you call one of our experienced locksmiths:

• Emergency lockouts: Provide all details. Are you locked out of your house, office, car? Did you lose keys or lock them inside? Does anyone have a spare?
• Other emergencies (break-ins): Please explain what happened. Has the matter been reported? What kind of lock was it/damage level? Are keys missing?
• Non-emergencies: What kind of lock/door is it? When was it last repaired? Are there major problems with the lock or keys?

Once our locksmiths arrive, they can better analyse the situation in person. We make sure that you understand why there is a difference between the over-the-phone quote and actual quote by explaining the details and all of the costs involved. We want to give you the opportunity to understand why there was a price difference, as well as reject the service if the price is too high.